From Observability to Operational Resilience: Connecting IT and Business

Modern IT environments have grown increasingly complex. The consequences are both immediate and severe. Forty-nine percent of organizations reported they experience outages tied to business-critical, internally developed applications every few months, while an alarming 24^% reported facing these disruptions even more frequently.

In this paper, you will learn about:

• The challenges companies face in aligning IT and business objectives, despite the availability of numerous monitoring tools and observability platforms.
• A transformative approach that integrates service management with observability, unifying and streamlining IT operations while leveraging generative artificial intelligence (GenAI) to convert raw data into actionable insights aligned with business goals.