Why App-first Travel Brands Are Stealing All Your Customers (and How To Win Them Back)

The pandemic may have demonstrated how travel brands can enable contactless experiences, but the tools to accomplish this were there all along. And now, they’re better than ever. The “new normal” for travel brands means superior customer experiences, with fewer customers waiting in lines and less calling in to resolve issues. Plus, loyalty is now part of every brand’s retention strategy.

For travel brands, native apps can unlock growth, drive down costs, and win customer loyalty in this forever-changed market. Join us for an exclusive webinar featuring industry experts as we reveal the playbook to driving low-cost app adoption via traditionally underutilized owned channels, and how to harness your app’s potential to drive feature adoption.

In this webinar, you’ll learn:

• How native apps are unlocking higher customer lifetime value with loyalty programs that turn casual customers into lifetime fans
• Cost-reducing hacks for your business
• How travel brands can drive 100% app adoption from paid customers with continuously improving features like pre-trip shopping to real-time engagement, upsells, and cost-saving exit flows
• Why many brands aren’t leveraging owned traffic to drive maximum app adoption, and best practices from leaders in a variety of industries to show you how
• Why email and push are the new “front door” to drive feature adoption
• How to leverage engagement channels to drive upsells and cross-sells