From Overwhelmed to Outstanding: Scaling Patient and Provider Support

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Telehealth platform raises CSAT and QA

As mental health awareness and demand for care grew, one leading telehealth platform emerged to help match patients with the right providers. But with higher-than-expected volume, the company struggled with missed inquiries and payment backlogs. Read the case study to see how TaskUs’ highly-skilled teams with industry drove higher CSAT and QA.

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